This is the manufacturer’s limited warranty (“Limited Warranty”) for your Shell RIDE product, for consumers in the United States, Canada and Mexico. It describes the service available to you in the event your product requires warranty service; you may have additional protections under your local laws. This warranty gives you specific legal rights, and you may also have other rights which vary from country to country and state to state. Please retain this document and the original purchase receipt to preserve your warranty service.

Record your product serial number. You can find the serial number on the exterior of the carton box or on the bottom of the product.

Service e-mail: serviceNA@shellride.com
Service telephone (toll free): 1-855-585-9141

Product is manufactured and distributed by Lotus International Company (“Lotus”), located at 6880 Commerce Blvd, Canton, Michigan, 48187, USA.

Limited Warranty period. This warranty covers all defects in material and workmanship arising from your normal and ordinary use of the product. In the event of a covered defect, Lotus will repair or replace your product in accordance with these terms. The applicable period begins 30 days following the original purchase date from Lotus or an authorized Lotus distributor or dealer.

360 days coverage: Vehicle body (metal parts) including main body, front fork assembly, steering post, folding mechanism, rear wheel, front motor, handlebar assembly, brake cable and charge port.

180 days coverage: Vehicle electrical parts including dash panel, power control module, battery pack, AC adapter, electronic throttle mechanism, electronic brake mechanism, headlight and tail light.

90 days coverage: Components subject to normal wear including rubber deck mat, ergonomic handlebar grips, front tire, rear tire, front fender, rear fender, front fork covers, charge port cover, reflective stickers, labels, decals, painted logos, kickstand and fasteners.